// Managed IT

IT MANAGED
SERVICES
& AMC

24/7 NOC monitoring, helpdesk support, patch management and Annual Maintenance Contracts for networks, servers and CCTV systems.

// what we deliver

KEY CAPABILITIES

🖥️

24/7 NOC Monitoring

Continuous monitoring of network, servers and applications with real-time alerting.

🎧

Helpdesk Support

L1/L2/L3 helpdesk via phone, email and ticketing — SLA-backed response times.

🔧

Patch Management

Scheduled OS and application patching with pre-patch testing and rollback.

📋

Annual AMC

Fixed-cost AMC — preventive maintenance, break-fix and quarterly health reviews.

💾

Backup & DR

Automated backup monitoring, restoration testing and DR plan maintenance.

📊

Monthly Reports

Executive IT health reports — uptime, incidents, patch status and capacity.

// our approach

Onboarding & Discovery

IT asset inventory, monitoring tool deployment and performance baseline.

SLA Definition

Response and resolution SLAs defined per priority level.

NOC Setup

All assets enrolled in monitoring with alert thresholds and escalation rules.

Helpdesk Activation

Ticketing system configured and client contacts mapped.

Continuous Operations

Monthly reporting, quarterly reviews and annual contract renewal.

// specifications

Priority	Response SLA	Resolution SLA	Coverage
P1 Critical Outage	15 minutes	2 hours	24/7/365
P2 Major Degradation	1 hour	4 hours	24/7/365
P3 Minor Issue	4 hours	8 hours	Business hours
P4 Request	8 hours	24 hours	Business hours
Preventive Maintenance	Scheduled	Scheduled	Monthly/Quarterly